Ninety percent of successful people have high Emotional Intelligence ratings and fifty-eight percent of job performance is determined by Emotional Intelligence. A person's IQ is inherited and is fixed while Emotional Intelligence is not fixed and can be improved.
Although IQ is certainly important in managerial roles, Emotional Intelligence can actually be more important. As you read this page you will probably be able to think of some people, perhaps from school or university who had brilliant academic careers but failed to be successful after graduation.
Undoubtedly you will also be able to think of some people who were not academically gifted but were very successful in their careers.
The development of Emotional Intelligence will play an important role in most coaching assignments.
Emotional Intelligence comprises:
This is the ability to know yourself and the ability to understand how you are feeling at the moment. It requires the skills to be able to read your emotions by paying attention to the physical signs your body is sending out, as all emotions are manifested by temporary biological and physical change.
Once you are able to recognize how you are feeling at the moment and reacting to a specific situation you will be able to deal with your emotions in an effective fashion. The key here is awareness and acceptance followed by appropriate action, or in many cases no action.
This is the ability to be able to read other people, to empathize with them, to understand their point of view. It does not mean that you have to agree with them or sympathize with them. It means that you will benefit from using a variety of suitable styles when communicating with your direct reports, peers, supervisors and customers.
This is the ability to use all three of the above to make sure that you can be effective in a variety of situations in and out of the office.